ORDERS & PAYMENTS
What currency are the prices displayed in? All prices on our store are stated in GBP (£). There are no hidden exchange fees at checkout.
What payment methods do you accept? We offer a variety of secure payment methods for your convenience:
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Credit Cards (Visa, Mastercard, Maestro)
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Google Pay
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Apple Pay
How do I place an order? Simply choose your desired product, click "Add to Cart" and proceed to checkout. You will be asked to enter your shipping details and payment information. Once confirmed, you will receive an order confirmation email immediately.
Can I cancel my order? Yes, but the method depends on the status of your order:
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Before Shipment: If your order has not yet been processed or shipped, contact us immediately at support@maison-moda.com, and we will cancel it for a full refund.
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After Shipment: If the order is already in transit, we cannot stop the delivery. Please wait to receive the package and then follow our Return Process.
SHIPPING & DELIVERY
Do you deliver worldwide? Currently, we ship exclusively to addresses within the United Kingdom.
What are the shipping costs? We offer Free Shipping on all orders to the UK. This includes a Track & Trace number so you can follow your package.
How long does delivery take? Our delivery times are as follows:
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Processing Time: 1 - 2 Business Days
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Transit Time: 5 - 9 Business Days
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Total Estimated Time: 6 - 11 Business Days
Please note: While we strive to meet these timelines, occasional delays may occur due to customs processing or adverse weather conditions.
How can I track my order? Once your order has been dispatched (usually within 48 hours), you will receive an email containing your Tracking Number. You can use this number on our "Track Your Order" page to see live updates.
RETURNS & REFUNDS
What is your return policy? We offer a 30-day return window starting from the day you receive your order. Items must be unused, unwashed, and in their original packaging with tags attached.
How do I return an item? Please contact our support team at support@maison-moda.com to initiate a return.
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Important: As our warehouse is international, all returns must be shipped to our central return facility in China.
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Return Costs: Customers are responsible for the return shipping costs (typically £15 - £25), unless the item arrived damaged or incorrect.
What if I receive a damaged or incorrect item? We are sorry if this happens! Please contact us within 7 days of delivery with photos of the issue. We will immediately offer you a free replacement or a full refund, without you needing to pay for return shipping.
CONTACT US
We strive for optimal customer satisfaction. Feel free to contact our specialist customer service team using the contact details below or by filling out the contact form. Your feedback is very valuable to us.
Company name: Ramdas Business
Trading as: Maison-Moda
Chamber of Commerce (KVK) Number: 77982347
Physical address: Bramenstraat 6, Almere, Flevoland, 1326HH, Netherlands
Email: support@maison-moda.com
Phone: +44 7367 187477
Contact form: Click here
Customer Service Opening Hours:
Monday to Friday - 8:00 a.m. to 5:00 p.m. (GMT - London)
Saturday and Sunday - 10:00 a.m. to 4:00 p.m. (GMT - London)
We aim to respond within 12 hours.